Terms & Conditions
1. Introduction
Welcome to KOE Beauty! Our website, https://koebeauty.in, is an online platform
where you can explore and purchase our beauty products. By accessing and using
our site, you agree to the following terms and conditions. Take a moment to read
through them before you dive in.
2. General Terms
2.1 Eligibility: By using our website, you confirm that you are at least 18 years old
or have permission from a parent or guardian.
2.2 Account Registration: To make a purchase, you may need to create an
account. You are responsible for keeping your account information safe and are
accountable for any actions that occur under your account.
2.3 Guest Checkout:
For your convenience, we offer a guest checkout option, allowing you to make a
purchase without creating an account. However, please note that using guest
checkout may limit access to certain features, such as order history, faster checkout for future purchases, and the ability to earn or redeem vouchers and points.
2.4 Prohibited Activities: You agree not to use our site for illegal activities, including violating intellectual property rights, committing fraud, or spreading harmful content.
3. Products and Orders
3.1 Product Information: We strive to provide accurate product descriptions,
images, and pricing, but we cannot guarantee complete accuracy. Please note that
product colors might look different on your screen due to various factors.
3.2 Placing an Order: When you order from our website, you are offering to buy
products at the listed price. We reserve the right to accept or decline your order. If
your order is cancelled, we will refund your payment promptly.
3.3 Pricing and Payment: Prices on our site are shown in the specified currency.
You are responsible for additional charges like shipping and taxes. Payments must
be made using the payment methods we provide.
4. Shipping and Delivery
4.1 Shipping Costs: Shipping fees for all orders are calculated during checkout, so
you'll see exactly what you'll pay.
4.2 Order Dispatch and Delivery: We aim to deliver orders within 2-5 business
days from when you place them, depending on your location. If your address
presents delivery challenges, we'll contact you using the email or phone number you provided to confirm your details and ensure your package arrives on time.
4.3 Trusted Delivery Partners: We work exclusively with trusted courier services to
ensure your order is delivered safely and on time. While we strive for prompt
delivery, KOE Beauty isn't responsible for delays caused by the courier service or
events beyond our control. We will do everything we can to deliver your order within
the expected timeframe mentioned in your order confirmation.
4.4 Unexpected Delays: Occasionally, delivery may not be possible due to factors
like limited courier services in your area, inaccessible locations, or unforeseen
circumstances like natural disasters.In such cases, we'll notify you promptly and offer either a refund or a credit note.
4.5 Tracking Your Order: Once your order is dispatched, we'll send you a tracking
number via email or SMS so you can monitor your shipment's progress.
4.6 Shipping Restrictions: Some products might have shipping restrictions due to
regulations from local authorities or courier services. We'll inform you of any
restrictions during checkout. It's your responsibility to comply with these regulations.
4.7 International Shipping: Currently, we only ship within India. We do not offer
international shipping at this time and apologize for any inconvenience.
5. Cancellations and Refunds
At KOE Beauty, weβre committed to providing high quality beauty products and
exceptional customer experiences. We understand that sometimes things donβt go
as planned, so weβve made our cancellation and refund policy as straightforward as
possible. If you need to cancel an order, return or exchange a damaged product, or
request a refund, we've got you covered. For more details, please read on:
5.1 Timeframe for Refund Requests: You can request a refund within 7 days of
receiving your order, provided it meets our criteria for acceptance.
5.2 Refund Process: To start the refund process, contact our customer support
team promptly. Please include clear photographic evidence of any product damage.
5.3 Refund Method: Refunds are issued as store credit for future purchases on our
website.
5.4 Exchanges: If a product arrives damaged or incorrect, we're happy to offer an
exchange for the same item, subject to availability. The item must be returned in
good condition and unused. Once our quality control team receives and approves
the returned item, we will promptly send out the new product or issue store credit.
5.5 Return Policy for Damaged or Incorrect Products: If you receive a damaged
or incorrect product, we may require you to return it to us. The product should be
returned in its original packaging and in good condition (in the case of incorrect
items, it should be unused). We will provide instructions for the return process once
you contact our customer support.
5.6 Prepaid Orders: Prepaid orders cannot be cancelled after they've been placed.
However, if there's an issue with the product after delivery, we will issue a credit note or provide a replacement for the product.
5.7 Limitations: Our refund policy covers products damaged during shipping or
arriving defective. It does not cover dissatisfaction with a product or changes of mind after purchase. For any questions or help with the refund process, please reach out to our customer support team at <number> or <email> We're here to assist you.
6. Intellectual Property
6.1 Ownership: All content on our site, including text, graphics, logos, and images,
is owned by or licensed to us. You may not use, reproduce, or distribute any content without our written consent.
7. Limitation of Liability
7.1 Disclaimer: We make every effort to provide accurate information on our site but cannot guarantee complete accuracy or timeliness. You use our website at your ownrisk.
7.2 Limitation of Liability: To the extent allowed by law, we are not liable for any
direct, indirect, incidental, consequential, or punitive damages arising from your use
of our site, including any errors or reliance on the content.
8. Tax Rate Policy
8.1 GST (Goods and Services Tax): All products sold by KOE Beauty are subject to Goods and Services Tax (GST) as per Indian tax laws. The applicable GST rate will be included in the product price displayed on our website, and you will see the total tax amount during checkout.
8.2 Tax Invoice: Upon completing your purchase, a detailed tax invoice will be sent
to your registered email address. This invoice will include a breakdown of the
product price, applicable taxes, and the total amount paid.
8.3 Tax Variations: Tax rates are determined by the Government of India and may
vary based on product categories and current legislation. Any changes in tax rates
will be reflected in the final pricing of our products at checkout.